Excellent service and beautiful product
11/5/2014 8:51 AM
very pleased with quality items
Buyer Beware of Stains
7/30/2014 1:20 PM
I purchased this item for a bridal shower I'm having in 3 days and it was received yesterday. I was disappointed to find the item was not very white first of all, but then there was this huge stain on part of the tree trunk and the bottom of it. I contacted the online customer service today to see if they could do something to rectify the problem and I was told to clean it with wood cleaner and they'd give me 20% refund for my trouble. Problem is the item is glittered with what looks like salt crystals...therefore the item is textured, not smooth and there's not way to clean it. The online customer service person basically told me I should return it because even if they sent me another one I'd have the same issue (I got this in writing from the chat transcript)! Couldn't believe it! I see absolutely NO stains on the tree in the photo--which is what I based my purchased on and now I'm being told that all of them are like this??? Buyer beware that what you see with this tree may NOT be what you get. So far all of the other $500+ worth of items I purchased seem to be okay. Much of my dissatisfaction now is the failed attempt to TRY to correct my situation and now I need to scramble to find another type of centerpiece for one of the tables at the bridal shower THIS SATURDAY!!!
(Ann Arbor, Michigan)
3/23/2014 1:06 AM
I just knew I had to have this after I saw how beautiful the silver one, and the red/white/blue ones are. They look great for any parties, but I plan on using them to portray fireworks for the 4th of July and New Years Eve parties. They are well made and have a nice, sturdy base.