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For exchanges:
Changed your mind about an size/color/item?  Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition.  Here's what you do, first, you simply place a new order for the items you want.  Second, you return the items you want to exchange for a full refund of merchandise returned minus actual shipping of original shipment to you.  Please do include both the order # of the original & new order number in documentation along with your return.   NON-RETURNABLE ITEMS: PERSONALIZED ITEMS, INCLUDING CUSTOMIZED PEW BOWS, AND CLOTHING ITEMS SUCH AS VEILS AND TIARAS.  Returnable items must be received by us within 30 days from the date your order was delivered.
 
For Refunds:
All returns for refunds will be required a 20% restocking fee of merchandise costs. NON-RETURNABLE ITEMS: PERSONALIZED ITEMS, INCLUDING CUSTOMIZED PEW BOWS, AND CLOTHING ITEMS SUCH AS VEILS AND TIARAS. Returnable items must be received by us within 30 days from the date your order was delivered. Returnable items must be received by us within 30 days from the date your order was delivered. Returned items must be received in their original packaging unused. If you need to open the package to review / test the item, simply put the item back into the package if the sizing / color does not work. If returned opened, due to unsealed/used items are not resellable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 30 days, unfortunately. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable.  All merchandise returned that is opened or not in original packaging will be discarded.  No refunds or exchanges will be issued for such merchandise.
 
 
If you have any further questions concerning our exchange/return policy, feel free to contact us here or directly on our contact us page.

**********ALL MERCHANDISE RETURNED THAT IS OPENED OR NOT IN ORIGINAL PACKAGING WILL BE DISCARDED.  NO REFUNDS OR EXCHANGES WILL BE ISSUED ON SUCH MERCHANDISE**********