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Frequently Asked Questions (FAQ's)
Question: How long does it take for me to receive my order (for U.S. Shipments)? -back to top
Answer: US Shipments
Here at efavormart, we pride ourselves on being a fast & efficient shipper. Most domestic orders are shipped within 1-2 business days. The exception would be customized or personalized items which take additioinal time to process, customization will be determined by you when you place your order and select production method. Orders are shipped from our facilities in southern California.
Question: How long does it take for me to receive my order (for International Shipments)? -back to top
Answer: International Shipments
efavormart ships orders globally. For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.
Question: How long does it take for you to respond to my email? -back to top
Answer: Most email are replied within a 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.
Question: How long does it take for you to ship out orders? -back to top
Answer: Most orders are processed and shipped within 24 - 72 hours once payment is received. Excluding weekends and holidays. International orders may take longer due to the additional processing involved (i.e. customs forms, etc.) Any customized items (including pew bows) in your order will delay shipment Production time for customized item is selected and paid for by you when order is placed.
Question: How are orders shipped? -back to top
Answer: We use United States Postal Service (USPS), and UPS to ship out orders. You may choose carrier and method during checkout.
Question: Can I track my order after it's been shipped? -back to top
Answer: Each order shipped within USA will come with proof of delivery in the form delivery confirmation for USPS or tracking no. for UPS. This info will be emailed to you when your order is shipped, so please use valid email address when going through checkout. AOL and Hotmail users, please check your spam folders. International orders are NOT trackable via USPS Air Mail if you choose that shipping method, only trackable via UPS international shipping.
Question: Was my order received? -back to top
Answer: Once an order is placed, an invoice and summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.
Question: What payment methods do you accept? -back to top
Answer: We are currently only accepting paypal and credit card payment.
Question: What is your return policy - For exchanges? -back to top
Answer: Changed your mind about an size/color/item? Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition. Here's what you do, first, you simply place a new order for the items you want. Second, you return the items you want to exchange for a full refund of merchandise returned minus actual shipping of original shipment to you. Please do include both the order # of the original & new order number in documentation along with your return. NON-RETURNABLE ITEMS: PERSONALIZED ITEMS, INCLUDING CUSTOMIZED PEW BOWS, AND CLOTHING ITEMS SUCH AS VEILS AND TIARAS. Shipping costs are not refundable.
Question: What is your return policy - For Refunds? -back to top
Answer: All returns for refunds will be required a 20% restocking fee of merchandise costs. NON-RETURNABLE ITEMS: PERSONALIZED ITEMS, INCLUDING CUSTOMIZED PEW BOWS, AND CLOTHING ITEMS SUCH AS VEILS AND TIARAS. Returnable items must be received by us within 60 days from the date your order was delivered. Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it's expected to be returned in the same way. Unsealed/used items are not resellable, and therefore, not accepted for refunds if returned unfortunately. No refunds will be offered for orders past 60 days, unfortunately. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable.
If you have any further questions concerning our exchange/return policy, feel free to contact us here or directly on our contact us page.
Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you.
Question: Personalized item policy? -back to top
Answer: On all personalized items: ribbons, napkins, pew bows, matchbooks, etc. It will delay your order for 7-10 days before shipping unless you choose expedited processing. Personalized items must be personalized before they ship, and will delay shipping of your entire order. Once personalized item order is placed, it cannot be changed or altered in any way. Customized/personalized items including pew bows are not accepted for returns.