8/8/2012 4:55 PM
I ordered this item couple weeks ago for my event. I ordered 15 of them. I was so looking forward to receive the overlays. When i got it, 13 of them are stained, have oil or dirt stains. I was so diappointed so i contacted customer service on chat. I asked them why they sold me used item. They told me it's brand new and told me to wash them and they will give me rebate. So i tried to wash them, one was completely removed but another did not. So i contacted customer service again, and they were willing to ship me another one for replacement. . I love the product but the process of getting replacement was a bit long.