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FAQs

Question: How long does it take for me to receive my order (for U.S. Shipments)?

Answer: US Shipments
Here at efavormart, we pride ourselves on being a fast & efficient shipper. Most domestic orders are shipped within 1-2 business days. The exception would be customized or personalized items which take additioinal time to process, customization will be determined by you when you place your order and select production method. Orders are shipped from our facilities in southern California. We offer multiple shipping method options, from flat rate shipping (5-10 business days within 48 states) to express shipping methods as fast as UPS Next day air shipping.  You can select the shipping method you'd like to use and review all shipping rates during checkout without completing the payment on the order. Note: UPS doesn't ship to p.o.boxes. **If providing a P.O.Box address for flat rate or free shipping, include physical street address as well. We will try to ship to P.O.Box if possible, if not able to, will ship to the street address. Priority mail shipping methods are fine to provide P.O.Box address**

Shipping time - USA (48 states) Shipments 

Due to our highly efficient order processing methods, most domestic orders are shipped within 1-2 business days. All orders are shipped from our warehouse facilities in California. Transit time depends on shipping method selected by you. For our flat rate 6.95 (0.01 - 99.99 orders) and free shipping (100.00+ orders), typical transit time is 5 - 10 business days, actual may vary. We also do offer upgraded and express shipping methods, such as UPS Ground (5 business days or less), UPS 3-day select, UPS 2nd day air, and UPS next day air shipping. Shipping method can be selected by you during the checkout process.
Shipping schedule for upgraded shipping methods
(UPS Ground 5 Business Days, UPS 3 Business days, UPS 2 Business days, UPS Next Day Air)
Ship date is NOT included as part of transit time/days.  Business days = Monday - Friday, there is 
no shipping/transit/delivery on weekends/holidays.

Order placed by 1PM PST, will ship same day: 
UPS Ground 5 Business Days Monday 
Order placed, ships same day
Tuesday: 
1st business day
Wednesday: 
2nd business day
Thursday: 
3rd business day
Friday: 
4th business day
Saturday/Sunday 
Weekend,
No transit or delivery
Monday: 5th business day, 
delivery on/by today.
UPS 3 Business days Monday 
Order placed, ships same day
Tuesday: 
1st business day
Wednesday: 
2nd business day
Thursday: 
3rd business day, delivery on/by today
- Saturday/Sunday 
Weekend,
No transit or delivery
-
UPS 2 Business days Monday 
Order placed, ships same day
Tuesday: 
1st business day
Wednesday: 
2nd business day, delivery on/by today
- - Saturday/Sunday 
Weekend,
No transit or delivery
-
UPS Next Day Air Monday 
Order placed, ships same day
Tuesday: 
1st business day, delivery on/by today
- - - Saturday/Sunday 
Weekend,
No transit or delivery
-
Order placed after 1PM PST, will ship the following business day:
UPS Ground 5 Business Days Monday 
Order placed, ships following day
Tuesday: 
Order ships today
Wednesday: 
1st business day
Thursday: 
2nd business day
Friday: 
3rd business day
Saturday/Sunday 
Weekend,
No transit or delivery
Monday: 4th business day, 
 
Tuesday: 5th business day, 
delivery on/by today
UPS 3 Business days Monday 
Order placed, ships following day
Tuesday: 
Order ships today
Wednesday: 
1st business day
Thursday: 
2nd business day
Friday: 
3rd business day, delivery on/by today
Saturday/Sunday 
Weekend,
No transit or delivery
- -
UPS 2 Business days Monday 
Order placed, ships following day
Tuesday: 
Order ships today
Wednesday: 
1st business day
Thursday: 
2nd business day, delivery on/by today
- Saturday/Sunday 
Weekend,
No transit or delivery
- -
UPS Next Day Air Monday 
Order placed, ships following day
Tuesday: 
Order ships today
Wednesday: 
1st business day, delivery on/by today
- - Saturday/Sunday 
Weekend,
No transit or delivery
- -

Question: How long does it take for me to receive my order (for International Shipments)?

Answer: International Shipments
efavormart ships orders globally. Most international orders are shipped within 1-2 business days. For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.

Question: How long does it take for you to respond to my email?


Answer: Most email are replied within a 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.

 

Question: How long does it take for you to ship out orders?


Answer: Most orders are processed and shipped within 24 - 72 hours once payment is received. Excluding weekends and holidays. International orders may take longer due to the additional processing involved (i.e. customs forms, etc.) Any customized items (including pew bows) in your order will delay shipment Production time for customized item is selected and paid for by you when order is placed.

 

Question: How are orders shipped?

Answer: We use United States Postal Service (USPS), and UPS to ship out orders. You may choose carrier and method during checkout. In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

 

Question: Can I track my order after it's been shipped?

Answer: Each order shipped within USA will come with proof of delivery in the form delivery confirmation for USPS or tracking no. for UPS. This info will be emailed to you when your order is shipped, so please use valid email address when going through checkout. AOL and Hotmail users, please check your spam folders. International orders are NOT trackable via USPS Air Mail if you choose that shipping method, only trackable via UPS international shipping.

 

Question: Was my order received?

Answer: Once an order is placed, an invoice and summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.

 

Question: What payment methods do you accept?

Answer: We are currently only accepting paypal and credit card payment.

 

Question: What is your return policy - Return For Store Credit?

Answer:  Can be returned within 60 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition. To start the return, CLICK HERE

Custom made items such as Personalized items or Pew Bows cannot be returned unless item is damaged upon delivery or misspelling due to a mistake made by efavormart.com 

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product.  To test a product, please only open 1 item to test first before opening all quantities.  Used items will not be accepted for return.  

 

Question: What is your return policy - Return For Refunds?

Answer: Can be returned within 30 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition.  To start the return, CLICK HERE

Custom made items such as Personalized items or Pew Bows cannot be returned unless item is damaged upon delivery or misspelling due to a mistake made by efavormart.com 

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product.  To test a product, please only open 1 item to test first before opening all quantities.  Used items will not be accepted for return.  

Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you ASAP

Question: Do you offer return labels?      

Answer: Return labels – Return labels will be emailed to you upon the RMA acceptance.   Please allow 1-2 business days for processing and be sure to check spam, the email with the return label will be from UPS.com

 

Question: Personalized item policy?

Answer: On all personalized items: ribbons, napkins, pew bows, matchbooks, etc. It will delay your order for 7-10 days before shipping unless you choose expedited processing. Personalized items must be personalized before they ship, and will delay shipping of your entire order. Once personalized item order is placed, it cannot be changed or altered in any way. Customized/personalized items including pew bows are not accepted for returns.

 

Question: Do you offer any wholesale programs?

Answer: Our prices are already wholesale priced! Anybody can take advantage of our incredible pricings. We offer huge discounts daily, you'll get awesome pricings on every single order you place!

 

Question: Does your international shipping quotes include customs/duty/import taxes?

Answer: For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier.  Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately.  Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country. 

 

Question: What currency are your prices being quoted in?

Answer: All pricings are quoted in USD only.

 

Question: Why is there color variations from the last shipment of silk flowers?

Answer: Silk flowers are extremely labor intensive, each flower is made and put together by hand by an skilled crafter.  In order to fill the demand, these are manufactured in 4 different factories to keep up with the demand.  We have a large selection of styles and colors, and also keep these in stock in large quantities, unfortunately with 4 different manufacturers, there will be variations from shipment to shipment.  In order to get the exact same shade - please make sure to order everything you need in 1 single order.  Separate orders may end up having different shade / slight style variation.  If such case happens, we will gladly exchange it for you.  However, you will be responsible for shipping the item back, we will pay for the shipping to send the exchange to you. 

 

Question: Are back order/sold out dates accurate?

Answer: Our listed arrival dates for back ordered or sold out products are an estimated date.  Products come via sea from our factories outside of USA.  This means that although we have an typical transit time from the factory, actual arrival time is unknown.  Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.
 

Question: I have not received my package, even though tracking number shows delivered.

Answer: We’re sorry that you have not received your package even though tracking number shows delivered.  The first step you should take is to check all around your house. The package may have been placed where it’s difficult to see (to avoid being stolen if just laying around) such as behind plants, etc.  Second step you should take is to check with your neighbors.  Sometimes it’s possible that the package has been misdelivered to a neighboring address close to you. 
If you are still unable to locate the package, you can give the courier a call using the following contact information, depending on the shipping courier that made the delivery. 
UPS (United Parcel Service)
http://www.ups.com/content/us/en/contact/index.html?WT.svl=SecNav
USPS (United States Postal Service)
https://www.usps.com/customer-service/customer-service.htm       
For UPS shipments, UPS typically is able to provide detailed information on your delivery/package, which may help to locate the missing package.  For USPS shipments, although may not be as detailed as UPS, USPS is still often able to provide additional information to help to locate your missing package as well.  

If after trying the above steps, you are still unable to locate your package, you are welcome to contact our reps using our live chat, or contact page below,
http://www.efavormart.com/pages/contact-us
We'll be more than happy to do our best to help you resolve the problem, including helping you file a UPS tracer. 

NOTE:

*If after reviewing your order, you realize that the shipping address you’ve provide is incorrect (wrong zip, city, street number, etc) or missing info (such as apt#, suite#, etc), and the missing delivery was caused  by this incorrect or missing info, you can let us know as well.  In most cases, as a courtesy to our customer, we may be able to offer to send a replacement to your corrected address by splitting the cost 50/50 of the order.
 

Question: Care instructions

Answer: Care of our tablecloths are very easy. If well cared for, our products can last for many many years to come.

• Satin/Organza/Flock/Animal print styles - Due to the delicate material, dry clean should be used only.  
• Lamour/Crinkle/Pintuck styles - Can use machine, gentle cycle, warm water, low temperature dry. However, we highly recommended hand wash, hang dry to prolong life of product.
• Polyester styles - Safe to be used in regular home washers/dryers.   

• Bleach can be used for our WHITE tablecloths/overlays/runners/sashes, but not recommended for COLORED tablecloths. Mixing dark/bright colors with whites is not recommended.
• As long as bleach is not used, our COLORED tablecloths will not fade, even after dozens of uses/washings.
• Stains should be washed as soon as possible to avoid them locking in and becoming permanent.  
• WARM water with a regular detergent should be when put into washing machine to avoid fading colors
• Similar to regular clothing, remember to always wash with similar colors.
• When put into dryer, do not use HIGH temperature settings as it may lead to possible shrinkage, use tumble dry LOW
• Iron with LOW heat if still have any wrinkles 
• It is recommend that they be removed from dryer while still warm. This is to minimize excessive wrinkles. 
• Products can then be ironed with low heat to get out any wrinkles that are left. They should then be folded and put away for storage.
 

Question: Do you collect sales tax?

For orders shipped outside of California, we do not collect sales tax. For orders within California, efavormart collects sales tax  for the State Board of Equalization. If you have a valid California resale card, please submit a completed and signed efavormart Resale Form prior to placing your order. You can download a PDF Resale Form here (Adobe pdf format, download Adobe Acrobat Reader here) and email us the completed form along with your reseller license, or fax it to 626-667-2259. Once submitted, we will verify the completed form with the California State Board of Equalization. NOTE: This is for purposes of resell, not rental. Merchandise purchased from us for rental does not qualify to be tax exempt. Since there's no "reselling" being done, you will still be responsible for any sales tax incurred. Until we have a signed, verified form, sales tax will be collected. If you've already placed an order, receipt of the efavormart Resale Form is not an agreement that the tax will be refunded.  Sales tax will not be refunded retroactively, meaning any order placed before submitting the proper documentation will not qualify.