Return Policy

Updated Return Policy During COVID-19


This current period of uncertainty has certainly affected all of us, in one way or another. If the ongoing developments in the COVID-19 situation has required you to modify/postpone your planned events, not to worry.  We understand, and we want to help.  We've implemented the following changes to our original return policy:

For the duration of the current COVID-19 situation, we have extended our return policy to a full 180 days for all orders placed this year, 2020. 

-Returns for REFUND has been extended from 30 to 60 days.
-Returns for STORE CREDIT has been extended from 60 to 180 days.

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Return for REFUND:  Can be returned within 60 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition.  To start the return, CLICK HERE

Return for STORE CREDIT:  Can be returned within 180 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition. To start the return, CLICK HERE

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If you've already placed & received a PERSONALIZED order where the date has been postponed due to COVID-19, we'll be happy to reprint a replacement set with the new date free of charge. Please get in contact with our customer service team with your order# so we can help. CONTACT US

Remainder of the return policy remains the same.

Return Policy

Return for REFUND:  Can be returned within 30 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition.  To start the return, CLICK HERE

Return for STORE CREDIT:  Can be returned within 60 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition. To start the return, CLICK HERE

Custom made items such as Personalized items or Pew Bows cannot be returned, however if you have received a customized item(s) in error, please contact us through our live chat or email.

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product.  To test a product, please only open 1 item to test first before opening all quantities.  Used items will not be accepted for return.

Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam.

Shipping costs are not refundable.

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